Hello! Hope you are well, and I am so excited you are open for queries again. I submitted a query on October 1st at 17:48 Japan time (so I believe 4:48 AM for you) but I got the automated closed for queries message. I was wondering whether I needed to re-submit, or whether my query would be read since it\’s after the 0:01 mark. I didn\’t want to spam you with two queries but did want to ensure mine was received. Kindly let me know. Thank you so much and sorry for bothering you.
Hello and thanks for your message.
You sent your query a few hours before our auto-response was amended, but it should have been received just fine. Queries are not automatically deleted, and everything that arrived from October 1 onwards is with us safely.
I hope this helps to reassure you.