Question & AnswersCategory: Questionsclosed-for-queries-response-received-on-october-1st-submission
A. Anand asked 4 years ago

Hello! Hope you are well, and I am so excited you are open for queries again. I submitted a query on October 1st at 17:48 Japan time (so I believe 4:48 AM for you) but I got the automated closed for queries message. I was wondering whether I needed to re-submit, or whether my query would be read since it\’s after the 0:01 mark. I didn\’t want to spam you with two queries but did want to ensure mine was received. Kindly let me know. Thank you so much and sorry for bothering you.

1 Answers
Sarah Davies Staff answered 4 years ago

Hello and thanks for your message. 
You sent your query a few hours before our auto-response was amended, but it should have been received just fine. Queries are not automatically deleted, and everything that arrived from October 1 onwards is with us safely. 
I hope this helps to reassure you.